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Novotech is one of the few organisations in the industry that have secured accreditation with the International Standards Organisation (ISO). As a result of our continued successful external Audits - Novotech is a fully Quality Endorsed Company compliant to the ISO9001:2000 standard.
What this means for our customers is that you can expect at a minimum, a structured, professional approach to all phases of your project management with us. Ranging from administrative requirements, contract and operational issues through to reporting and communication needs.
Some of the variables we continually assess during the life of a project are the following:
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Achievement of milestones within a project |
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Cost management - budgets versus actuals |
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Client communication level and quality |
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Timeliness of reporting |
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Cooperation level from sites |
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Training requirements of project team |
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Novotech Sydney is ISO 9001:2000 certified and well acquainted with audits. Novotech conducts its own semi-annual internal audits of all operational areas. We are externally audited annually for ISO re-certification and routinely audited on an ad hoc basis by clients with whom we work. Every audit is a valuable learning and training exercise from which we take something away to improve our services for the next time. |
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